If you would like to return your item it must meet our Returns Policy 

• The items must be unworn, unused and in perfect condition with original tags and packaging in tack. 
• All swimwear and body suits must be tried on wearing undergarments. The protective hygiene strip must stay in place and can not be removed.
• Due to hygiene reasons, earrings are unable to be returned. 
• Gift vouchers are not eligible for return. 
• Items purchased using a discount code (including any sale promotional code, flash sale code, welcome discount or birthday code) are non-refundable. A store credit will be issued.
  

If your return does not meet these conditions we will be unable to accept your items and they will be rejected and returned to you.

• Full priced items purchased online can be returned for a refund or credit note. 
• Full priced items purchased in store can be returned for a credit note. 
• Full priced items purchased during a promotional period with a discount code are subject to our Sale policy and can only be returned for a credit note.

• Sale items purchased online can be returned for a credit note only. 
• Sale items purchased in store can be returned for a credit note only. 
• Sale items purchased during a promotional period with an additional discount are subject to our Final Sale policy and can not be returned unless deemed faulty by the internal Coco & Lola team.

• Final Sale items refer to items marked with ‘FINAL SALE’ or items that are already on sale and purchased with an additional discount. 
• Final Sale items are not eligible for a refund or credit note unless deemed faulty by the internal Coco & Lola team.

A return fee of $15 will apply to Australian returns to cover the cost of the return shipping label and will be deducted from the refund of the credit note amount. 

International customers will need to ship their returns back to Coco & Lola using their own chosen method of shipping and be responsible for the item. We advise keeping a record of the tracking number. 

Online orders may be returned to a Coco & Lola store for no additional cost, however the return must be lodged online via the link https://cocoandlola.com.au/a/return and delivered into the store within 10 days of delivery. 

Please take care when sending back your item. Any items lost in the post are the responsibility of the customer and we are unable to offer refunds, exchanges or credit notes. We always recommend keeping a hold of tracking numbers to avoid missing parcels.

At this time Coco & Lola are unable to offer exchanges for online orders. If you are wanting to exchange for another size or style, we advise repurchasing and returning your item for either a refund of credit note.

If your return is eligible for a refund, this will be refunded back to your original payment method, less the return shipping cost. 

Once our team has received and processed your return you will be notified via email. Please allow up to 1-3 business days for this amount to appear in your account. 

Credit notes are valid for 3 years from the date of issue and will be emailed to you with a unique code to use either online or in store. If you have purchased an item using a credit note, your refund will be issued in the form of a credit note. 

Credit notes are to be treated like cash. Coco & Lola is not responsible for miss use or miss handling of credit notes. 

Gift Cards are not eligible for return.

For any order purchased using a BUY NOW PAY LATER payment provider will be refunded for credit back to your purchased platform. 

If you are receiving a credit note, you will continue to make payments until the original item is paid for and will be issued a new credit note via email. This means 10 days from tracking showing the order as being delivered. 

All items need to be returned new, unused and with all designer and brand tags attached. All returns need to be inline with our Returns Policy above. 

Please allow 10-14 business days for your return to be processed. You will receive an email when our team has processed your return.

If you are returning your online order in store, please allow 10-14 business days for your refund to be processed.

Our team quality control and inspect all items to the highest standard before they are  dispatched. If you receive an item that is incorrect or appears to be not right, please contact our Customer Care Team immediately by emailing shop@cocoandlola.com.au with your order number and images of the fault or issue you have experienced. 

You can also lodge this via our returns system by CLICKING HERE 

For items that are damaged as a result of wear and tear, by accident, miss use or failure to use in accordance with the care instructions provided with the item or online may not be considered as faulty. 

A thorough internal and/or external assessment of the item is carried out to ensure the best possible outcome. If an item has been approved faulty (which may happen on the rare occasion) Coco & Lola will firstly try to replace the item and if a replacement is unsuccessful will provide a credit note or refund where applicable.

Click & Collect orders follow our Online returns policy.

Phone orders fall under our online returns policy. Phone orders can be returned within 10 days of collecting the order and must meet our returns requirements.

Purchases made in store with Coco & Lola can be returned within 10 days from the original date of purchase for either an exchange or a credit note.